Responsible Gambling
The How to Burn staff strives for a safer gambling environment for all players! The brand follows the guidance of respected gambling regulators to have players safely play with the games. How to Burn offers players responsible gambling tools, by local legislation in Zambia. This policy describes how players can remain in control and reduce the risks of gambling.
What You Should Know About Gambling Addiction
Gambling addiction is when a person is unable to stop playing, despite the negative impact it has on their life. It not only takes a toll on the gambler but also their family members and it leads to consequences such as gambling money, marital issues, loss of job, and emotional breakdown problems.
If you or someone you know shows any of these signs, How to Burn encourages seeking help quickly. Early support can prevent more harm. Signs and symptoms of gambling mania:
- Gambling activity plays on your mind 24/7;
- Gambling for you is a means to get away from problems or to work through a bad mood;
- Increasing the amount of money spent on gambling in an attempt to recover losses;
- Being dishonest about or concealing gambling from family or friends;
- Gambling impact on your work, social life, or relationships;
- Attempts to stop gambling without success;
- Borrowing or asking for money to fund gambling;
- Committing illegal acts to finance gambling or repay gambling debts.
Self-Exclusion: How It Works and How to Request It
Self-exclusion is a voluntary program that lets players take a break from gambling for a set time. It’s helpful for people who feel they may be gambling too much and need to pause to reflect on their habits. How to Burn supports this program and encourages players to use self-exclusion if needed.
To request self-exclusion, players can contact the support team by email. There are two options for self-exclusion:
- Temporary Suspension. Players can pause their accounts for 1 to 3 months. This can be done at any time;
- Permanent Self-Exclusion. Players who need a longer break or want to close their account permanently can choose this option. The account will be closed for at least six months.
During self-exclusion, players cannot deposit funds, place bets, or receive marketing messages. How to Burn also works to prevent users from opening new accounts during this time.
If a player chooses permanent self-exclusion, any remaining funds in the account will be returned. The How to Burn team also offers counseling services for anyone who chooses self-exclusion.
Protection of Minors
In Zambia, users of any gambling account or activity must be 18 years of age or older. The brand has age verification checks as a part of its registration process to enforce this policy. It also advises players not to give out their login details and to check the use of devices, making sure that minors are not exposed to gambling content. Parents and guardians are recommended to install filtering software to prevent their children from accessing the site and to safeguard young people from unsuitable material.